How to change your email address or billing email in Unify

There are two types of email changes you might need to make in Unify: updating your account email address or changing your billing email. Both require assistance from the Unify support team as these changes cannot currently be made self-service.

Changing Your Account Email Address

To update the email address associated with your Unify account, contact the Unify support team with your request. They will be able to update your account email and send you a new invite to the updated email address.

Important considerations:

• If you're changing mailbox email addresses that are already warmed, there will be a 1-week changeover process to rewarm and reassign the names

• The process typically involves canceling/reassigning existing enrollments, temporarily disconnecting mailboxes from Unify, and rewarming for an additional week

• For simple account email changes (not affecting warmed mailboxes), the process is much quicker

Changing Your Billing Email

To update where invoices and billing communications are sent, reach out to the Unify support team with your new billing email address. This is commonly requested when:

• Routing invoices to accounts payable instead of individual users

• An employee who was receiving billing emails has left the company

• You want to centralize billing communications

The support team can update your billing email and, if needed, add or remove additional recipients from billing communications.

How to Request Email Changes

To request either type of email change:

1. Contact Unify support through your usual support channel

2. Specify whether you need to change your account email or billing email

3. Provide the new email address you want to use

4. If changing account emails, clarify whether this affects any warmed mailboxes