How to manage and reassign mailboxes

Adding new mailboxes

You can now create new mailboxes directly in the platform without needing to contact support:

1. Go to the User tab in settings and click "Add user" to create the user first

2. Then go to the Mailbox tab to add mailboxes for that user

3. You'll receive an in-app notification once the mailboxes are created and warmed

Note: You can add users before they set up their login credentials and assign mailboxes to them immediately.

Reassigning existing mailboxes

If you need to switch names on existing mailboxes or reassign them to different users, contact support. This process involves:

• Canceling/reassigning all existing enrollments on those mailboxes

• Temporarily disconnecting them from Unify

• Changing the names and rewarming for 1 additional week

Important: The reassignment process takes approximately 1 week, so mailboxes won't be available for immediate use.

Mailboxes for users not in the platform

If you need mailboxes for someone who won't be using the platform directly, you have two options:

1. Have the mailboxes assigned to an existing user who can manage them

2. Manually add the sender name in sequences instead of using variables to reflect the intended persona

3. Configure reply forwarding so responses go to the intended recipient's primary email while remaining visible to the assigned user in Unify

Mailboxes will not appear in your dashboard if they're assigned to someone who isn't a user in the platform.