How to add or manage mailboxes in Unify

Mailboxes in Unify are used for sending outbound emails and are essential for your email campaigns. Here's how to add, manage, and understand mailbox pricing.

Adding New Mailboxes

To add new mailboxes to your account:

1. Contact your account manager or support team to request additional mailboxes

2. Specify how many mailboxes you need and which team members they should be assigned to

3. New mailboxes require a 3-week warming period before they can be used for sending

Mailbox Pricing

Additional mailboxes cost $25 per mailbox per month. This pricing applies to new Gmail-managed mailboxes, which offer better deliverability than legacy Unify-managed mailboxes.

Reassigning Existing Mailboxes

If you want to change the name on existing mailboxes instead of purchasing new ones:

• This process takes 1-2 weeks to complete

• All existing enrollments on those mailboxes must be cancelled or reassigned

• Mailboxes will be temporarily disconnected from Unify during the transition

• An additional 1 week of warming is required after the name change

Viewing Your Current Mailboxes

You can view all your current mailboxes in Unify by going to Settings > Deliverability > Mailboxes.

Email Volume Guidelines

Each mailbox can send approximately 25 emails per day, so:

• 8 mailboxes = ~4,000 emails per month

• 20 mailboxes = ~10,000 emails per month

• 60 mailboxes = ~1,500 emails per day

Domain Recommendations

For optimal deliverability, Unify recommends a maximum of 5 mailboxes per domain to prevent being flagged as spam. If you need more mailboxes, consider setting up additional domains.