How to Add Users, Mailboxes, and Credits in Unify

This guide explains how to add additional users, mailboxes, and credits to your Unify account, including pricing and important considerations.

Adding Users

You can invite new users directly from the platform.

To add a new user:

1. Navigate to Settings in your Unify dashboard

   

2. Click the Users tab

3. Select Invite (top right)

4. Enter the user’s email address

5. Assign a role (Admin or Rep)

6. Send the invitation

The invited user must accept their invite before accessing the platform.

Important Notes

• Each additional user costs $100/month

• Admin and Rep roles are priced the same

• You can only invite users up to your account’s user limit

• Any team member who needs to send emails from mailboxes must be added as a user

Adding Mailboxes

Unify-managed mailboxes can be purchased directly within the platform.

To add mailboxes:

1. Go to Settings

   

2. Select the Mailboxes tab

3. Click Add Mailbox

4. Choose Buy Unify Managed

5. Select the number of mailboxes

6. Complete the purchase flow

Mailbox Details

• Each mailbox costs $25/month

• Each mailbox can send up to 25 emails per day

• New mailboxes require a 3-week warming period before reaching full sending capacity

• Mailboxes must be assigned to a user

• Users typically need 5+ mailboxes for effective outbound volume

Assigning Mailboxes

After purchase:

• Assign mailboxes to specific users

• Users must have mailboxes assigned to send emails

• Mailbox volume scales with the number of mailboxes assigned

Adding Credits

Credit purchases typically require coordination with your account manager.

To purchase additional credits:

1. Contact the Unify team

2. Specify how many credits you need

3. Complete the purchase (credits are usually sold in packages)

Example:
Credits are often sold in 20,000-credit packages (~$2,000)

How Credits Are Used

• Data enrichment: 2 credits per enriched contact

• AI agent runs: 0.1 credits per run

• Email sending: Does not consume credits

When credits are depleted:

• Enrichment and agent activity will pause

• Sending emails will continue

You can monitor usage under Settings → Usage.

Billing & Payment

• Additional users and mailboxes are billed monthly or annually (depending on your plan)

• Some accounts are invoice-based; others are credit card–based

• Contact your account manager to update billing details or payment methods

What’s Self-Service?

Need Help?

If you run into issues:

• Reach out to Unify Support via your Slack channel by tagging @Unify Support or reacting to your message with a 🎫 emoji!

• Or contact your Account Manager or Product Growth Strategist

We’re happy to help you scale your team, sending volume, or enrichment capacity.