Unify Dialer: Usage & Pricing
Unify Dialer is included for every customer at no additional base cost. Your plan price stays the same. Credits are only used for billable call usage and for phone numbers beyond the included allowance.
What is included
Dialer and Power Dialer access are included for all customers.
Each rep gets 5 US/Canada phone numbers at no additional charge.
Additional phone numbers and billable call minutes use credits.
Per-minute call pricing
Call usage is charged once a rep reaches a live person or voicemail. If the rep hangs up before reaching a live person or voicemail, there is no usage charge.
Region | Rate |
|---|---|
US / Canada | 2 credits per billable minute |
International: UK, France, Germany | 4 credits per billable minute |
How billable minutes work
Credits are charged only after the call reaches voicemail or a live person.
Billable minutes are based on talk time and rounded up to the nearest full minute.
Examples
Call | Total cost |
|---|---|
Rep hangs up before reaching voicemail | 0 credits |
Rep talks for 5 seconds with a US prospect | 2 credits |
Rep talks for 1 minute 5 seconds with a US prospect | 4 credits |
Rep talks for 1 minute 5 seconds with a UK prospect | 8 credits |
Phone numbers
Each rep gets 5 US/Canada phone numbers at no additional charge. International numbers are not included in the free allowance.
Additional phone numbers
Region | Rate |
|---|---|
US / Canada | 100 credits per number per month |
International: UK, France, Germany | 200 credits per number per month |
Examples
Numbers held by rep | Billable numbers | Total monthly cost |
|---|---|---|
4 US numbers | 0, first 5 US/Canada numbers are included | 0 credits/month |
6 US numbers and 2 UK numbers | 1 US number and 2 UK numbers | 500 credits/month: 100 credits for 1 US number + 400 credits for 2 UK numbers |
Estimating costs
Actual credit usage depends on how many calls your team makes, how often prospects answer, how often calls reach voicemail, and how long calls last.
For rough US-only planning, the examples below assume a 5% human-connect rate, about 80% of dials reaching voicemail, and each voicemail billed at the 1-minute floor.
Usage level | Dials per day | Estimated monthly credit spend | Estimated annual credit spend |
|---|---|---|---|
Light dialing | 30 | ~1,200 credits | ~14,400 credits |
Power Dialer | 100 | ~4,000 credits | ~48,000 credits |
Heavy dialing | 150 | ~6,000 credits | ~72,000 credits |
What happens if you run out of credits?
If your team runs out of credits, calling is paused until you top up. You will see an in-product prompt to add more credits.