Overview

Unify connects directly to your Outlook mailbox via Microsoft's servers. Once connected, your sequences send from your real work address and replies sync back into Unify automatically.

What's supported

Unify supports Microsoft 365 and Exchange Online work and school accounts. Sequence emails send from your real work address, replies sync automatically and stop sequences, and sent emails appear in your Outlook Sent Items. You sign in once and your connection stays active.

Personal Outlook accounts (@outlook.com, @hotmail.com, @live.com) and shared mailboxes are not supported yet. Personal account support is coming soon.

How to connect

1. Go to Settings > Deliverability > Mailboxes

2. Click + Add mailbox and select Connect Microsoft Outlook

3. Sign in with your Microsoft 365 work account and approve the requested permissions

4. Your mailbox will appear in the list as connected

About the permissions Unify requests

When you connect your mailbox, Unify requests delegated permissions only. This means Unify can access your individual mailbox and nothing else. It does not have access to other mailboxes in your organization, and each person must sign in and consent individually. Unify requests six permissions:

1. Mail.Send to send sequence emails from your address,

2. Mail.ReadWrite to sync inbound replies and detect sequence responses,

3. offline_access to maintain the connection without requiring you to re-authenticate,

4. User.Read to identify which Microsoft account you connected,

5. Mail.Send.Shared to send sequence emails from your address; and,

6. MailboxSettings.Readwrite to read your mailbox settings like timezone so emails send at the right times.

Admin consent (IT admins only)

Some Microsoft 365 tenants require an admin to approve third-party apps before individual users can connect. If you see a "Need admin approval" screen when connecting your mailbox, your IT admin needs to grant consent for Unify in your Microsoft tenant before anyone in your organization can proceed.

Option 1: Grant consent from the connection screen (recommended)

If you are a Microsoft Entra admin, you can grant consent for your whole organization directly when connecting your own mailbox. Check "Consent on behalf of your organization" before clicking Accept. This covers all users in your tenant immediately.

Option 2: Grant consent from the Entra admin center

1. Sign in to the Microsoft Entra admin center with a Global Administrator or Privileged Role Administrator account

2. Go to Enterprise applications, search for Unify, and open it

   • Note: Unify only appears here after at least one user has attempted to connect

3. Go to Permissions and click Grant admin consent for [your organization]

4. Review the permissions and click Accept

Once an admin has granted consent, all users in the tenant can connect their mailboxes without seeing the approval screen. If you are not sure who your IT admin is, contact your internal IT team.

Troubleshooting