What's New: Out of Office (OOO) Reply Handling

If you've used Unify sequences before, you know the frustration: a prospect replies with an out-of-office message, the sequence ends, and you lose the opportunity to engage when they return. That changes now.

What Changed

Unify now automatically detects out-of-office replies and handles them for you — no setup required.

When a prospect replies with an OOO message, Unify will pause the sequence and resume it when they're back, instead of ending the sequence entirely.

Before and After

How It Works

1. You don't need to do anything differently. Send sequences and one-off tasks as normal.

2. When a prospect replies OOO, Unify detects it automatically and pauses the enrollment. You'll see the status change to "Paused: OOO" on the Engagement tab and Sequence enrollment page.

1. The sequence resumes automatically on the prospect's stated return date. If no return date is found in their reply, it resumes after 14 days.

2. The sequence picks up exactly where it left off — no re-enrollment needed.

What This Means for Your Metrics

OOO replies are no longer counted as real replies. This means:

• Your reply rate now reflects genuine prospect engagement only

• OOO auto-replies won't create reply tasks or trigger notifications

• Your dashboards and reports are more accurate going forward

This only applies to new replies — past OOO replies that were already classified as replies won't be retroactively changed.

Where to See OOO Status

You can check if a prospect is currently OOO in three places:

• Engagement tab on the Person Details page

• Sequence enrollment page (status shows "Paused: OOO")

• Task creation modal (OOO indicator visible when creating tasks for that person)

How Unify Handles Out-of-Office Replies

Unify automatically detects out-of-office (OOO) email replies and pauses sequences until the prospect returns — so you never lose a pipeline opportunity to an auto-reply.

How It Works

When a prospect replies with an OOO message, Unify will:

1. Detect the OOO reply using ML-based email classification

2. Pause the sequence enrollment — the status changes to "Paused: OOO" (visible on the Engagement tab, Sequence enrollment page, and One-off task modal)

1. Automatically resume the sequence on the prospect's stated return date

2. If no return date is found in the reply, the sequence resumes after 14 days by default

What Changes for You

Nothing changes in your workflow. OOO detection is automatic and enabled for all accounts — no setup or configuration required. Send sequences and one-off tasks as normal.

What Happens to Metrics

OOO replies do not count as real replies. This means:

• OOO replies will not inflate your reply rate metrics

• OOO replies will not create reply tasks

• OOO replies will not trigger Slack or email notifications

• Your sequence and dashboard metrics reflect genuine prospect engagement only

Where to See OOO Status

You can see when a prospect is OOO in three places:

• Engagement tab on the Person Details page — shows "Paused: OOO" status

• Sequence enrollment page — enrollment status shows "Paused: OOO"

• Task creation modal — OOO indicator is visible when creating tasks for that person

FAQ

Does this apply to past emails?

No. OOO detection only applies to replies received from now on. It will not retroactively reclassify past replies.

What if the OOO reply doesn't include a return date?

The sequence will resume after 14 days by default.

Can I manually override the OOO classification?

Not in V1. Manual override of OOO classification, custom buffer dates, and toggling between auto and manual resume are planned follow-ups.

Does this work for one-off tasks too?

Yes. OOO detection works across both sequences and one-off tasks.

Will the sequence pick up where it left off?

Yes. The sequence resumes at the exact step it was paused on — no manual re-enrollment needed.

Summary