Context

When attempting to send sequences to generic company email addresses (like info@company.com), users may find that these emails bounce or fail to send due to built-in bounce protection rules.

Answer

Our system is designed to prevent sending sequences to generic or non-personal email addresses (such as info@, contact@, sales@, etc.) as part of our deliverability protection measures. This is an intentional restriction that cannot be overridden, even if you know the email address is valid.

Key points to understand:

• Sequences can only be sent to email addresses that appear to be tied to specific individuals (e.g., john.smith@company.com)

• Generic email addresses (info@, contact@, etc.) will be blocked by the system's bounce protection

• This protection cannot be disabled or overridden for specific sequences or plays

If you need to reach generic email addresses, you will need to send these communications through other means outside of the sequencing system.